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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Paul Wolfson

May 10, 2025

5  out of  5
rating by Paul Wolfson
"Joanne was more than Devine! She is the reason I stay a State Farm customer no matter how much I hate the ads!"
We responded:
"Thanks a lot for the awesome feedback, Paul! Your trust means the world to us, and we're always just a call or click away."
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Linda Markey

May 10, 2025

5  out of  5
rating by Linda Markey
"Fantastic service. Joanne was efficient and friendly. A gem!"
We responded:
"We appreciate your review more than you know, Linda! It’s our privilege to help you stay protected, and we’re proud to have your confidence."
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Mignon Williams

May 9, 2025

5  out of  5
rating by Mignon Williams
"Prompt response received and immediate action was taken. Many thanks."
We responded:
"Thanks for such a glowing review, Mignon! We aim to make the process easy and personal—and we’re glad that showed in your experience."
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Jewel Kawataki

April 23, 2025

5  out of  5
rating by Jewel Kawataki
"Super helpful and responsive!!! Thanks so much"
We responded:
"Thank you for the kind words and glowing review, Jewel! We’re committed to providing excellent service, and it's rewarding to know that came through in your experience. Looking forward to continuing to serve you."
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Lorna Solis

April 22, 2025

5  out of  5
rating by Lorna Solis
"Ashely Ferreira was a pleasure to work with. She explained the policies clearly and was always available for a call whenever I needed clarification. She was friendly, professional, and easy to work with. I will definitely recommend her to anyone looking for insurance, and I’ll be coming back to her when I’m ready to purchase again."
We responded:
"Lorna, thank you for the awesome feedback! We’re so happy you’re satisfied with your experience. Don’t hesitate to reach out if you need anything at all!"
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Mary Stracci Fitzpatrick

April 21, 2025

5  out of  5
rating by Mary Stracci Fitzpatrick
"Joanne Devine has helped me with different issues that have come up from time to time concerning my State Farm home and car insurance as well as life insurance. She is professional, courteous and knowledgeable. It is a pleasure to do business with her. Mary Stracci Fitzpatrick"
We responded:
"Thanks for the fantastic review, Mary! We know insurance can be complex, so we’re happy we could make things simple and beneficial for you. Your satisfaction is our top priority."
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Martin Wang

April 15, 2025

5  out of  5
rating by Martin Wang
"I am very pleased with the service provided by Ms. Ashley Ferreira at James Lavelle's State Farm Insurance during my car insurance purchase. Her professionalism, efficiency, kindness, and problem-solving skills truly impressed me. She handled every step of the process with care and clarity. I sincerely appreciate her support."
We responded:
"Martin, thank you for the 5-star review! I'm glad that you received excellent service and a reasonable premium! We appreciate your business."
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Michelle Tran

April 9, 2025

5  out of  5
rating by Michelle Tran
"I needed renter's insurance and reached out to State Farm for a quote. Grace reached out quickly and was able to put my policy together...making the process easy. Ask for Grace and she will take good care of you."
We responded:
"We're thrilled you had a great experience, Michelle—thank you for the glowing review!"
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Emma Peifer

April 9, 2025

5  out of  5
rating by Emma Peifer
"Grace was more than helpful with creating a new policy for me! She was prompt, professional, and kind. She was wonderful to work with and made my experience easy and a positive one!"
We responded:
"Thank you for the fantastic five-star review, Emma! We’re glad to know you had a great experience, and we truly appreciate your kind words. We’re here anytime you need us!"
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mahnoor sohail

April 4, 2025

5  out of  5
rating by mahnoor sohail
"I had the pleasure of working with Rania . She made sure to hear out my needs and and give me exactly what I needed . Rania provided me with the best service and helped me get affordable car insurance . This is the best service I have ever received . If you need any help with insurance rania is the person to go to . You will not be disappointed I guarantee that . 10/10 !!!"
We responded:
"Hi Mahnoor, thank you so much for your kind words and glowing review! I'm thrilled to hear that Rania was able to provide you with the service and support you needed. It's great to know that she made your experience so positive. We truly appreciate your recommendation and will be sure to pass along your compliments to her. If you ever need assistance again, don’t hesitate to reach out. Thanks for choosing us!"
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Chris Cortimiglia

April 2, 2025

5  out of  5
rating by Chris Cortimiglia
"I recently reached out to the office for a quote, as I was switching from a tech-focused insurance provider for my co-op. Grace was an absolute pleasure to work with—she was helpful throughout the entire process, right up until we decided to move forward."
We responded:
"Thank you for sharing your experience, Chris! We're so glad to hear that Grace made the process smooth and enjoyable for you. She takes great pride in helping customers find the right coverage, and we’re thrilled you chose to move forward with us. We appreciate your trust and look forward to being your insurance provider"
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Anna Barabas

March 28, 2025

5  out of  5
rating by Anna Barabas
"I worked with Joanne on The Lavelle team and she is super helpful & responsive. She handled the difficult quote adjustment process without any issues. Highly recommend!"
We responded:
"Thank you for your wonderful review and recommendation, Anna. My team and I really appreciate it."
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Donny Encarnacion

March 22, 2025

5  out of  5
rating by Donny Encarnacion
"Fast and efficient 👍👍"
We responded:
"Thank you for the five stars, Donny! We’re thrilled you had a great experience. We appreciate your trust in us!"
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David Arnold

March 19, 2025

5  out of  5
rating by David Arnold
"Ashely was extremely helpful when we needed to surrender license plates and cancel insurance on our car in NY. We still maintain our State Farm homeowners policy through this agency, which has served as our insurance agent for more than 30 years."
We responded:
"Thank you for your amazing review, David, and years of loyalty! We appreciate your business. "
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Matthew Dessner

March 13, 2025

5  out of  5
rating by Matthew Dessner
"fast and knowledgeable"
We responded:
"Thank you for the amazing feedback, Matthew! We’re so happy that you enjoyed your experience. Your review helps us improve and continue delivering top-notch service to all of our customers. We appreciate you!"
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Mary Matera

March 10, 2025

5  out of  5
rating by Mary Matera
"Joanne was very professional and extremely patient."
We responded:
"Thank you for your wonderful feedback, Mary! We’re thrilled that we could provide you with a great experience. Your satisfaction is our top priority, and we’re excited to continue working with you in the future!"
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Eri H

March 7, 2025

5  out of  5
rating by Eri H
"Joanne at James B Lavell came recommended to me and she made the entire process simple and easy. She provided guidance and explanations and was so helpful. Thank you, Joanne!"
We responded:
"Thank you so much for your business and your awesome 5-star review, Eri! My office is always available to help with any of your insurance needs!"
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Mike Awadalla

March 5, 2025

5  out of  5
rating by Mike Awadalla
"I recently had the pleasure of working with Rania at State Farm, and I can't express enough how impressed I am with her service. From the moment I reached out, Rania went above and beyond to ensure I understood my car insurance options. She took the time to answer all my questions, explained the details thoroughly, and helped me find a policy that perfectly fits my needs. Her friendly demeanor and genuine concern for my satisfaction made the entire process seamless and stress-free. It’s rare to encounter such dedication and personalized service these days. I feel confident knowing I have State Farm—and RANIA—on my side. If you’re looking for reliable car insurance and exceptional customer service, I highly recommend reaching out too"
We responded:
"We truly appreciate your five-star review and kind words, Mike! Your feedback makes all the hard work worthwhile, and we’re so happy to hear that you had a positive experience with us. We’re here for you whenever you need us, and we look forward to serving you again soon!"
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Rick Benson

February 28, 2025

5  out of  5
rating by Rick Benson
"She is great and should be promoted!!!"
We responded:
"Thank you for your five-star rating, Rick! We're glad we could provide excellent service."
Profile photo of Ernie Schicchi

Ernie Schicchi

February 25, 2025

5  out of  5
rating by Ernie Schicchi
"I had an issue with a clients liability COI and after explaining to Ms Dalli what was needed she immediately suggested that the State Farm insurance certificates for our company vehicles would solve the problem. She processed and emailed them to me late in the afternoon a week or so ago and the next morning our clients insurer advised acceptance and that we were in compliance. Ms Dallis’ knowledge and professionalism is what I respect and expect and she delivered. I’ve been with Jim Lavelles State Farm office for years and she is a perfect example of why Regards Ernie Schicchi Sr Alternative Pest Control Inc"
We responded:
"It is so great to hear such positive feedback about Ms. Dalli and our agency. We are so happy we were able to get this sorted for you. We look forward to working with you for many more years to come Ernie!"
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Bernadette Murray

February 24, 2025

5  out of  5
rating by Bernadette Murray
"Outstanding, helpful professional who knows the information and counsels wisely."
We responded:
"Thank you for the amazing review, Bernadette! We're happy that we could exceed your expectations and provide a positive experience. We can’t wait to work with you again!"
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Kareem Asmil

February 21, 2025

5  out of  5
rating by Kareem Asmil
"10/10"
We responded:
"We appreciate your positive feedback, Kareem! Let us know if there's anything else we can do for you."
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Marat Shvartsman

February 18, 2025

1  out of  5
rating by Marat Shvartsman
"If silence is golden, then this company's customer service is platinum. I've never encountered such a black hole of communication. My emails seem to vanish into thin air, and I'm starting to wonder if their inbox is just a mythical creature. If you enjoy the thrill of sending messages into the void, then this is the company for you. For everyone else who expects a response when they reach out to a business, I'd suggest looking elsewhere. My company's experience has been nothing short of disappointing, and we're eagerly awaiting the end of our contract."
We responded:
"Hi Marat, I can't seem to find you in our system, but please do not hesitate to call, email or text us if you need anything.  We would be happy to help."
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shaq schechter

February 11, 2025

5  out of  5
rating by shaq schechter
"Very communicative easy to understand and best product service."
We responded:
"Thank you so much for your wonderful review, Shaq. We work hard to provide great service, making us happy when we see we have earned five stars. We are always here ready to assist with any of your insurance needs. "
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anne ode

February 10, 2025

5  out of  5
rating by anne ode
"Great service, reasonable prices for homeowners insurance"
We responded:
"Thank you for your five-star rating, Anne! We're glad we could provide excellent service."