State Farm® Insurance Agent James B Lavelle
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Carmen Bermudez
September 30, 2024
"Helpful, friendly and courteous! Did her best to help me!"
"Carmen, thank you for your kind feedback! We’re delighted to hear that you found our team helpful, friendly, and courteous. Providing excellent service is our priority, and we’re glad that we could assist you."
Jake Rocco
September 30, 2024
"I had a great experience working with Ashley to get renter's insurance on my apartment. She was quick to respond, friendly, and very professional. Would recommend."
"Thank you for your wonderful review! We’re thrilled to hear that you had a great experience working with Ashley to secure your renter's insurance. Her quick responses, friendly demeanor, and professionalism are truly what we strive for. We appreciate your recommendation, Jake, and are here to help with any future insurance needs you may have."
Lola Chungy
September 27, 2024
"Excellent!"
"Thank you, Lola! My team and I truly appreciate your positive rating and kind word. "
Ilia Ago
September 26, 2024
"Rania was incredibly helpful and knowledgeable. She patiently answered all my questions about State Farm insurance, made the process easy and gave me a great deal on my new insurance. I highly recommend her!"
"I'm happy to hear your agent provided such great service and made the process of setting up your new insurance policy easy. Thank you for your review and recommendation of our agency, Ilia!"
Janet Yagle
September 26, 2024
"I've had multiple car & apartment policies with the JBL State Farm office for over 20 years. Everyone has always been extremely helpful and quick to respond. Even when I have an urgent request (standing at the DMV counter without some card or info) they run to get the details I need so I don't have to wait on line again. Ashley assisted me with my latest request & reinforced my opinion. Definitely recommend as a source for all your insurance needs."
"Thank you so much for your 20 years of trust and support, Janet! I'm so glad that our agency could provide the quick, helpful service you deserve for so long. Ashley and the rest of the team will be excited to hear about your fantastic review!"
jane karr
September 19, 2024
"I've been with this office for many years. But this year I dealt with an agent who apparently has no understanding of State Farm policy and messed up my account. Also, I was given erroneous premium. When I complained, no response. Next step: I will be filing an official complaint with the national office, and onward to another agency."
Michelle Crow
September 16, 2024
"Grace has been the absolute best to work with. She is extremely responsive and helps answer any and all questions you have with patience and lots of detail. She always helps you accomplish your goals and holds your hand along the way. Couldn't recommend her and her team more."
"Michelle, thank you for such a glowing review about our team member Grace! We always strive to provide the best customer service possible, and Grace never fails to deliver it with a smile on her face. Your recommendation means a lot to us, thank you so much!"
donald herrema
September 12, 2024
"Barbara Dalli was great! Responsive, knowledgable, informative and efficient - could not ask for more."
"Thank you for your wonderful feedback, Donald! I'm thrilled to hear you were so satisfied with Barbara's service. I'll pass on the kind words to her!"
Angelina Mina
September 12, 2024
"Misleading liar."
"I am sorry you are not happy with your auto rate with State Farm. Unfortunately most if not all insurance companies have had recent large rate increases due to inflation and other reasons. I know you spoke to my team and were instructed on how you can reduce your rate. Please call us if you have any other questions. Thank you. "
Brooks De Blois
September 9, 2024
"Joanne was incredibly efficient and helpful. Your office picked up the phone right away, which was a welcome relief after 40 to 60 minute holds elsewhere. So glad to have found you."
"Thank you so much for your review, Brooks! We always strive to provide excellent customer service, so it's great to hear that Joanne could deliver the quick help you deserve. I'm glad you found us too!"
Steven Mumma
August 12, 2024
"Joanne was very professional and helpful in completing the necessary coverage for our needs."
"Steven, thank you for sharing! I'm pleased to hear that Joanne provided the professional and helpful service you needed. We're always here to ensure you have the right coverage, so feel free to reach out if you need anything else."
Arvy Villanueva
August 6, 2024
"Kevin from State Farm was great. He was very patient answering all my questions. He communicated promptly and adequately. Kevin was a true professional."
"Arvy, thank you for sharing your positive experience! It's wonderful to hear that you received such professional and patient service. Our goal is always to provide prompt and clear communication to ensure all your questions are answered. We're glad to know that you felt well taken care of."
Ana Luisa Monteiro
July 30, 2024
"Very pleased. Kevin has been great; he is highly responsive to email and answers all my questions."
"Thank you, Ana! We’re thrilled to hear that Kevin has been so responsive and helpful in addressing all your questions. It's wonderful to know that you’re pleased with the service you’ve received. We strive to provide top-notch support and it’s great to see our efforts reflected in your experience."
Anthony Aurol
July 10, 2024
"Efficient service . Quick response time"
"Thank you for your review, Anthony! We're glad to hear that you found our service efficient with quick response times. Providing prompt and effective service is a priority for us, and we appreciate your feedback."
Edward Bren
July 3, 2024
"Great service and communication"
"Thank you, Edward, for your positive review! We’re thrilled to hear that you were pleased with our service and communication. Your satisfaction is our priority, and we're glad to have met your expectations. If you ever need anything else, please don't hesitate to reach out. We appreciate your support!"
david joel
June 28, 2024
"Joanne moved fast on a document I needed... thanks"
"Thank you so much for your feedback, David! I'm glad to hear that Joanne was able to assist you quickly with your document needs. We strive to provide prompt and efficient service, and it's wonderful to know that Joanne met your expectations. Thanks again, David! "
George Ibrahim
June 26, 2024
"Great experience! Joanne is excellent. She is highly responsive and attentive to my needs and questions. She has helped me secure multiple insurance needs for me and my family."
"Thank you, George, for sharing your great experience with Joanne! We're delighted to hear that she has been highly responsive and attentive to your needs and questions. It's fantastic to know she has successfully helped you secure multiple insurance policies for you and your family. We appreciate your kind words and your trust in us. "
Maggie Hoffman
June 5, 2024
"Enjoy working with Joanne -- she is incredibly responsive to any email / call and has helped with multiple policies!"
"Maggie, we greatly appreciate your fantastic feedback! It's wonderful to know that you find working with Joanne enjoyable and that she has consistently been highly responsive to your requirements. Delivering exceptional service and assistance across various policies is always our aim. Your kind words will definitely be shared with Joanne."
Ask4TheUpgrade
May 30, 2024
"State Farm has been my insurance provider for decades. Through the properties, cars and damages - they always answer the phone."
"Thank you for your loyal support and for trusting State Farm as your insurance provider for decades. We're honored to have been by your side through all your properties, cars, and any damages you've encountered. Providing reliable customer service and being there when you need us is at the core of what we do. We're glad to hear that we've been able to answer your calls promptly and assist you whenever you've needed us."
Jay Arroyo
May 17, 2024
"Been working with Joanne for some time at this State Farm Agency and she's been nothing but wonderful. Knowledgeable and professional, gave me all the information I needed to know before making decisions about my homeowner's insurance. Would recommend."
"Thank you for your wonderful feedback, Jay! We're delighted to hear about your positive experience working with Joanne. Her knowledge and professionalism are qualities we highly value, and we're glad she could provide you with all the information you needed to make informed decisions about your homeowner's insurance. Your recommendation means a lot to us. If you ever have any further questions or need assistance, please don't hesitate to reach out. We're here to help!"
Brian Cresto
May 16, 2024
"I just had a really positive experience working with Barbara Dalli on my auto renewal. I've been a client/customer of State Farm through James Lavelle's office for almost 20 years and while many of the agents over the years have been pleasant, Barbara was so friendly and knowledgeable and gave clear information to help me make decisions about my renewal. In a world in which we are all frustrated by companies who outsource customer service in other countries to save money, I found my interaction with Barbara an 11 out of 10."
"Brian, thank you so much for taking the time to share your experience, and congratulations on nearly two decades with State Farm! We're thrilled to hear that Barbara provided you with such a positive renewal experience. Providing friendly and knowledgeable service is what we strive for, and we're delighted that Barbara's expertise and clear communication made a difference for you. Your kind words mean a lot to us, especially in a world where quality customer service can sometimes feel hard to find."
Kai Tomzig
May 8, 2024
"I had an excellent experience with Kevin while setting up Renter's Insurance for our new apartment. Everything was handled efficiently over the phone and via email. Kevin was incredibly friendly, super responsive, and very professional. Although I can't comment on the policy itself (it hasn't started yet and I haven't had to make any claims), the setup process was a breeze thanks to Kevin's assistance. Highly recommend!"
"Thank you so much for sharing your experience, Kai! We're delighted to hear that Kevin provided you with excellent assistance in setting up your Renter's Insurance for your new apartment. Efficiency, friendliness, and professionalism are qualities we strive for, and it's fantastic to know that Kevin delivered on all fronts. If you ever have any questions about your policy or need assistance in the future, don't hesitate to reach out. We truly appreciate your recommendation and look forward to serving you!"
Kathi Elliott
April 23, 2024
"Most people usually contact an insurance company when an unfortunate situation arises, usually never to say “how are you doing?” LOL I just reached out for a minor issue and Ashely Ferreira not only immediately replied but put my mind at ease of my situation. Now that’s the Customer Service we all deserve. Thank you Ashely ! And thank you State Farm …."
"Kathi, thank you so much for taking the time to share your experience! We understand that contacting an insurance company can often be associated with stressful situations, and we're thrilled to hear that Ashley was able to provide you with the reassurance and support you needed during your minor issue. Providing exceptional customer service is at the heart of what we do, and we're delighted that Ashley was able to exceed your expectations. We'll be sure to pass along your kind words to her and the rest of our team."
Gina Licata
April 19, 2024
"I called to get insurance for my coop. Kevin was great, explained my options and had everything together and done quickly. Great experience."
"Thank you, Gina, for taking the time to share your experience! I'm delighted to hear that Kevin provided you with exceptional service and made the process of getting insurance for your coop a smooth and efficient one. Our team strives to ensure that our clients fully understand their options and receive the best possible assistance. If you ever need any further assistance or have any questions, please feel free to reach out. We're always here to help!"
Jason Mai
April 2, 2024
"Nothing but good things to say about my experience working with Kevin. Even on a federal Friday holiday Kevin was able to pull all the items I needed in a timely and professional manner. This place has top tier ratings for a reason."
"Thank you so much for your positive feedback! We're delighted to hear that Kevin provided you with exceptional service, even on a federal holiday. Delivering timely and professional assistance is a priority for us, and we're thrilled to have met your expectations. Our top-tier ratings are a reflection of our commitment to providing outstanding service to our customers. Thanks again, Jason! "